This Returns and Exchange Policy applies to all purchases made through TheThrivenMom.com, The Thriven Mom, LLC,  mobile application, and any other website or application that directs you to this Returns and Exchange Policy.

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• We do not accept returns and all purchases are Non-Refundable (including but not limited to those made by cash, credit/debit, Square, and PayPal)

• Providing you with the best support on your journey is our goal, and for this reason, we offer a 5-day exchange policy on all apparel to ensure comfortable and accurate fit. All eligible exchange items must be in it's original condition (unwashed, unworn, and undamaged, including but not limited to, absolutely NO signs of sweat, dampness, oils, odor, glitter, stains, or other indicators that would suggest your item has been worn. All eligible exchanges must also be in its original packaging. *NO EXCEPTIONS

• All exchanges will be fully inspected. Should item(s) not pass inspection, said item(s) will be refused for exchange and will be shipped back to the customer at the buyer's expense. Should item(s) pass inspection, you will receive requested exchange item(s) by mail.

• Please note that after an exchange is initiated, we cannot guarantee in-stock availability of the exact same item, and because of this, If we are out of stock of your original purchased item(s), buyer will be issued "delivered by" date and have prioritized processing and shipping once restocked, or purchase credit that can be used on the same exact item in a different color or for a different item of equal or lesser value. 

• A Return Authorization Number (RA#) is required for all items being exchanged and your request must be completed within 5 days of delivery date.

• It is the customer's full responsibility to return any and all merchandise to our business for exchange or store credit.

• It is the customer's full responsibility to cover associated shipping cost that is required to complete transaction, including round-trip postage from customer to The Thriven Mom, and back to customer.

• All exchange items are subject to a NON-REFUNDABLE 15% restocking fee, including but not limited to, items that have been inspected, refused and returned to customer.

• Customer agrees to assume all responsibility (including financial) to completed authorized-only exchange transaction with The Thriven Mom, LLC; thethrivenmom.com or any mobile applications pointing you to this site.

• Shipping and handling fees are Non-Refundable, including undeliverable, refused and unaccepted packages

• Should your order include a "delivered by" date for any pre-ordered items, please note in-stock items will be shipped ahead and pre-ordered items will be shipped separately once in-stock , unless otherwise notated.

• Please note that "delivered by" dates are estimated delivery dates and cannot be guaranteed, as there may be uncontrollable and/or unforeseeable shipping delays caused within our third party carrier system. Though extremely uncommon, shipping and handling fees for any delayed orders are Non-Refundable. 

• For any misplaced, lost or damaged (or otherwise "un-delivered") packages by way of mail, air or land, items in your order may be replaced at the sole-discretion of The Thriven Mom, LLC, it's owner, affiliates, representatives, or other trained/licensed agents employed with our business after investigation is conducted. No credits or exchanges of any kind will be given for packages considered "un-delivered".

• Promotional codes, sales or discounts that are/become available during or after the time of your purchase will not be valid and your order cannot otherwise be modified once your order has been placed. No refunds, exchanges, store-credit or merchandise credit will be allowed. * NO EXCEPTIONS

• Exchanges for eligible international orders are allowed within 14 days from the date of purchase or from the date the item was shipped. Must present the original invoice or receipt for all exchanges. All eligible exchanges will be fully inspected and approved at our discretion. All purchases are Non-Refundable. Customer is responsible for any and all additional fees to and from The Thriven Mom, LLC to complete and must be processed before exchange process is initiated.

 

*By completing a purchase, you agree to the above terms